Ordering Information

When ordering with Timberline Furniture you will benefit from the efficient personal service from Claire Chapman. We pride ourselves on customer satisfaction. We give full advice on how to care for your furniture to bring years of enjoyment. Please do not hesitate to contact us if you have any questions.

Making a Purchase

To make a purchase simply browse our online catalogue. You can create an order online or telephone us quoting the range name of the required furniture.

Items can be added to your shopping trolley which will create an online order. Payment to be made online.

Security

Online payments are undertaken with 3rd party bank merchant facilities from Paypal who provide a safe and secure environment for online payments. In addition to the order confirmation you will receive from Chapman Oak Limited, they will send you payment confirmation. When giving your bank card details over the internet, check the security padlock at the bottom of your browser window for reassurance.

Payment Methods

We accept payment by many methods including: Visa, Delta, Visa Electron, MasterCard, Switch, Maestro, Solo. Payment must be made in GBP sterling.

Please note that goods are dispatched on receipt of full payment.


Delivery Information

Standard delivery

Our standard delivery normally consists of a one man service for deliveries. The delivery service is made to inside the door on the ground floor. Should the driver require assistance there must be someone available at the delivery address to help. If there is no help available for the driver a redelivery may have to be arranged at a further cost to you. Any additional journeys will be charged at £20 per journey. We advise customers that items over 35kg or fully assembled products like bedroom chests and sideboards will need assistance for lifting.

Additional Delivery Information

Our delivery service does not include, unpacking of furniture, assembly or construction of furniture or any removal of packing materials or old furniture at any time.

Please note that carpets need to covered and protected as we accept no responsibilities for any dirt transfer or damage to property when the delivery is being made. Please ensure that passageways are kept clear and free from any potential hazards and personal items that can break. Deliveries are arranged by an external courier company and they will contact you directly to arrange a suitable date with you.

Collections

Unfortunately collections are not possible, as the warehouse is unmanned. All our furniture will be directly delivered from our warehouse in Lincolnshire via courier.

Returns

We offer a 7 day money back guarantee. Should a piece of furniture not meet your expectations, it may be returned to us in its original condition. The furniture has to be repackaged in it's original packaging (with clear packaging tape only), or we will not accept it back. We will arrange collection for you. The collection fee will be the £20. The refund, less the upliftment fee, will be made once Chapman Oak Limited confirm the furniture is in original condition and packaging.

Damaged Goods

If the goods are delivered and show signs of damage please notify the Timberline Furniture immediately. Please inspect your furniture within 7 days and report any problems to Timberline Furniture as soon as possible. We will replace any damaged goods without fuss.

blockquoteTestimonials

We would like to thank you for the office furniture which we recently bought from you a filing cabinet and a bookcase. Both pieces of furniture are very good value for money...

back guaranteeReturn Policy

We offer a 7 day full money back guarantee